Refund Policy

At DE36 LLC, we aim to make your experience with our travel-focused website seamless and satisfying. Our site primarily offers free travel guides and inspiration, but in cases where you’ve purchased services or products through us, such as newsletter subscriptions, digital downloads, or premium content, this Refund Policy outlines how we handle refunds. We’re committed to keeping things fair and transparent. If you have questions, reach out using the contact details below.

Our Refund Commitment

We want you to be happy with any purchase made through our site. If something’s not right, we’ll work to make it fair, keeping in mind that most of our content is freely accessible. Refunds apply only to paid services or products, such as:

Premium newsletters or exclusive travel planning resources.

Digital products, like downloadable guides or itineraries.

Any paid events or services booked directly through our platform.

Refund Eligibility

You may request a refund under the following conditions:

Non-Delivery: If a paid digital product or service (e.g., a downloadable guide or newsletter access) isn’t delivered due to technical issues on our end, you’re eligible for a full refund.

Defective Product: If a digital product has significant errors (e.g., corrupted files or unusable content), we’ll offer a replacement or a full refund.

Cancellation: For subscription-based services (like premium newsletters), you may cancel within 7 days of purchase for a full refund, provided you haven’t accessed the content extensively.

Refunds are not available for:

Free content or services, as no payment is involved.

Products or services used or downloaded in full (e.g., fully accessed guides).

Dissatisfaction due to personal taste or changes in travel plans.

Purchases made through third-party platforms (e.g., external booking sites linked from our site)—check their refund policies instead.

How to Request a Refund

To request a refund, contact us within 14 days of your purchase with:

Your name and email used for the purchase.

Details of the product or service (e.g., order number or subscription date).

A brief explanation of the issue.

Send your request to:

DE36 LLC
Email: [email protected]
Address: 10177 N Kings Hwy # 11A, Myrtle Beach, SC 29572, US
Phone: +1 843-286-6149

We’ll review your request within 5 business days and respond with next steps. If approved, refunds are processed within 10 business days to your original payment method. Note that processing times may vary depending on your bank or payment provider.

Exceptions and Special Cases

Technical Issues: If you can’t access a digital product due to our platform’s error, we’ll prioritize fixing the issue or replacing the product. If we can’t resolve it, you’ll get a full refund.

Subscriptions: For recurring subscriptions, you can cancel anytime, but refunds only apply to the current billing cycle if requested within 7 days of payment. Future charges will stop immediately.

Event Cancellations: If we cancel a paid event or service, you’ll receive a full refund or an alternative option (e.g., rescheduling). If you cancel, refunds depend on the event’s terms, shared at purchase.

Our Commitment to You

We strive to deliver high-quality travel resources and support. If something goes wrong, we’ll do our best to make it right, whether through a refund, replacement, or extra help. Our goal is to keep your travel planning stress-free and inspiring.

Changes to This Policy

We may update this Refund Policy to reflect changes in our services or legal requirements. The latest version will always be posted on our site with the effective date. Check back if you’re making a new purchase.

Contact Us

Questions about a refund or need help? We’re here for you:

DE36 LLC
Email: [email protected]
Address: 10177 N Kings Hwy # 11A, Myrtle Beach, SC 29572, US
Phone: +1 843-286-6149

Thanks for choosing DE36 LLC to inspire your travels. Let’s make your journey unforgettable!

Last Updated: July 24, 2025